Terms & Conditions

SCOPE & APPLICATION

These terms of sale ("Terms") apply to all purchases of products (including, without limitation, hardware and/or software) ("Products") or services ("Services") which are sold through this website ("Site") by: (a) Us, the Seller, Delcam Limited., whose registered office is Small Heath Business Park, Talbot Way, Small Heath, Birmingham, B10 0HJ, UK (references to "us", "we" or "our" being construed accordingly) to (b) you, the purchaser (references to "you" or "your" being construed accordingly).

By placing an order on this Site you agree to abide by these Terms.  Nothing in these Terms will reduce your statutory rights relating to faulty or misdescribed Products or Services.

All orders except ArtCAM Express modules may be cancelled for any reason within 7 working days of your receipt of Product(s) or our acceptance of your order for Services, whichever is earlier.

To exercise your right to cancel please write to us (by post, email or fax) at the following address:
For the attention of: The ArtCAM Department,
Delcam Ltd.
Small Heath Business Park,
Talbot Way
Small Heath,
Birmingham, UK
B10 0HJ

Email: online-support@artcam.com
Fax: (+44) 121 766 5511

If you exercise the above right to cancel, you must obtain a Returns Reference Number from us, which must be included on the return packaging and all correspondence with us.  You must take reasonable care of any Product(s) in your possession and (at your cost) return them to us.  You will be responsible for all delivery charges incurred to return your goods to us and subject to a restocking fee of £15/ €20 / $25, dependant on your geographic location, for the return of your physical goods. You will be refunded within 30 days of receipt of your returned goods correctly labelled with the Returns Reference Number. Delivery charges will not be refunded.

The cancellation right above applies in addition to any rights you have under the Terms below. If you require more information on your rights, you should contact customer support (online-support@artcam.com).

OFFER, ACKNOWLEDGMENT AND ACCEPTANCE

Any prices, quotations and descriptions made or referred to on this Site are subject to availability, do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order (as described below).

While we make every effort to ensure that items appearing on the Site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made for that item.

An order submitted by you constitutes an offer by you to us to purchase Products or Services on these Terms and is subject to our subsequent acceptance.

You may receive an automatic e-mail acknowledgement of your order. This does not constitute our acceptance of your order.

Our acceptance of your order takes place when we dispatch your Product or when we agree to provide or a third party service provider begins to provide the Services to you ("Acceptance").

Please ensure that you print any documents relating to your order and these Terms for your own records.

YOUR REPRESENTATIONS

You should take care to ensure that all information that you provide when placing your order is up to date, accurate and sufficient for us to fulfil your order.

By placing an order, you represent that you have legal capacity to enter into a contract.

You should ensure that your account information which is kept with us is accurate and updated as appropriate. Such information (and any passwords given to you for the purposes of accessing the Site and/or purchasing Products) should be kept secure against unauthorised access.

You understand that you are purchasing the Products and/or Services for your own use and you may not resell them. You may not hold yourself out as representing us or any Product manufacturer or Service provider.

PRICE AND TERMS OF PAYMENT

Prices payable for Products or Services are those in effect at the time of Acceptance. Prices may be indicated on the Site or an order acknowledgement but we will notify you of the final sale price at the time of our Acceptance.

We have the right at any time prior to our Acceptance to withdraw any discount and/or to revise prices to take into account increases in costs including (without limitation) costs of any materials, carriage, labour or the increase or imposition of any tax, duty or other levy and any variation in exchange rates. We also reserve the right to notify you of any mistakes in Product descriptions or errors in pricing prior to Product dispatch or Service provision.

If the price of the Product or Service increases or we change the description of the Product or Service between the time that you place your order and the time of our Acceptance you may cancel your order and you will be given a full refund. If you choose to proceed with your order it will be delivered to you in accordance with the revised description and/or at the increased price.

The places that we deliver to are listed on the ArtCAM store under "Country Selection". Unless otherwise specified, prices indicated are:

Exclusive of the costs of shipping or carriage to the agreed place of delivery within the listed under "Country Selection" (charges for delivery are stated on the ArtCAM Online Store); and

Exclusive of VAT and any other tax or duty which (where applicable) must be added to the price payable;

Payment for shipping and applicable VAT or other tax must be made prior to dispatch and by such methods as are indicated on the Site. Your local customs office will notify you of any applicable customs or import charges; these must be borne by you.

We will charge credit or debit cards upon successfully placing your order. We reserve the right to verify credit or debit card payments prior to Acceptance. Methods of payment accepted by us can be found on the Site.

TERMINATION

If you become bankrupt or insolvent or enter into a voluntary arrangement with creditors or you take any similar action or such action is taken against you in relation to your debts; or you fail to pay any amount by the due date, we may, in respect of any Products or Services for which payment has not already been received by us:

Stop any Products in transit; and/or

Suspend further Product deliveries; and/or

Stop or suspend provision of Services; and/or

By written notice terminate your order and all or any other contracts between us and you.

DELIVERY AND RISK

Delivery timescales/dates specified on the Site, in any order acknowledgement, acceptance or elsewhere are estimates only. We will aim deliver the Products or commence provision of the Services within a reasonable time. This shall in any case be within 30 days from when you place your order. If we are unable to do so we will give you the opportunity to cancel your order.

Delivery shall be to a valid address and subject to Acceptance ("Delivery Address"). You should check the Delivery Address on any acknowledgement or acceptance we provide and notify us without delay of errors or omissions. We reserve the right to charge you for any extra costs arising from changes you make to the Delivery Address after you submit an order where changes are necessary as a result of your error in inputting the Delivery Address. Changes that you make to the Delivery Address after submitting an order may cause a delay in the delivery of your order.

If you refuse or fail to take delivery of Products provided in accordance with these Terms, the Products shall nonetheless become your property and:

You shall be responsible for all costs of Product storage and any additional costs incurred as a result of such refusal or failure to take delivery;

We shall be entitled 30 days after the agreed date for delivery to dispose of Products and we may charge you for any costs associated with this.

Where we deliver Products by download, each download constitutes a separate contract and any defect in any one or more downloads shall not entitle you to cancel the contract as a whole nor to refuse to accept any subsequent downloads.

Save as otherwise provided in these Terms, risk of loss of or damage to the Products passes to you on delivery or when placed in your possession or collected by any carrier or transport provided by you.

REJECTION, DAMAGE OR LOSS IN TRANSIT

You should carefully check Products upon delivery to ensure that they are in satisfactory condition, in accordance with their description and complete. You may return purchased Products in accordance with these Terms where:

Products or any part thereof have been damaged or lost in transit. Provided that you have notified us about this damage or loss within 5 working days of receipt of the Products;

There are defects in Products (not being caused by your use of the Products outside their intended or recommended use or outside manufacturer's instructions). Provided that you have notified us about this defect within 30 working days of receipt of the Products;

Services have been performed without due care and skill. Provided that you have notified us within 5 days of such defect becoming apparent; or

The Products or Services do not match their description. Provided that you have notified us within 5 days of such defect becoming apparent.

We shall not be responsible for any damage or losses: arising from defective installation of the Products by you; from the use of the Products in connection with other defective, unsuitable or defectively installed equipment which has not been supplied by us; your negligence; improper use of the Products or use in any manner inconsistent with the manufacturer's specifications or instructions, and you shall not be entitled to return Products which have been damaged in this way.

Where we fail to deliver all or part of your order, or there is any defect in or damage to a Product or Service or it does not comply with the description of the Product or Services found on the Site or notified to you we may at our option or at your option:

Make good any such shortage or non-delivery and/or

Re-perform a defective Service or provide a refund of the price paid for the defective Service; and/or

In the case of damage or any defect(s) in the Product and in accordance with any applicable Returns Policy:

Where possible replace or repair the Product; or;

Refund the price paid in respect of any Products found to be damaged or defective.

SOFTWARE

Where any Product supplied is or includes software ("Software"), this Software is licensed by us or by the relevant licensor/owner subject to the relevant end-user licence agreement or other licence terms included with Software ("Licence Terms") and/or the Product. In addition:

Your rights of return and/or to a refund under these Terms and any applicable Returns Policy do not apply in the event that you have installed the Software licence or used the Software.

LIABILITY LIMITATION

Except for death or personal injury caused by Delcam's negligence or any other loss or damage for which it is unlawful to exclude or limit liability (or attempt to do so) Delcam's aggregate liability under or in connection with this Agreement, whether arising in contract, tort, negligence, breach of statutory duty or otherwise, shall not exceed the sum of: (I) the whole or any part of the value of the contract paid in respect of the subject matter giving rise to the liability and which is held to be subject to repayment by Delcam; and the amount 20% of the value of the contract or GBP1,000 (whichever is the greater). Delcam shall not be liable, whether in tort (including for negligence or breach of statutory duty), contract, mis-representation or otherwise for:

Loss of profits and/or revenue;

Loss of business;

Loss of anticipated earnings;

Loss of goodwill; and/or

Any special, indirect, consequential or pure economic loss, costs damages, Charges or expenses.

RETENTION OF TITLE

We will only dispatch Products to you once we have received payment in full for the Products. Title to the Products will pass to you on dispatch by us.

THIRD PARTY RIGHTS

You shall be responsible for and reimburse us for all expenses which we suffer liabilities, arising as a result of our performing Services or carrying out any work on or to the Products to your specific requirements or specifications which you have requested in the Products or Services which including for example where any third party brings a claim or action against us alleging infringement of its proprietary rights.

WARRANTY

All Product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the Products and do not constitute a warranty or representation by us that the Products will conform with the same. You must refer to the manufacturer's specifications or warranty documentation to determine your rights and remedies in this regard.

You may have the benefit of a manufacturer's, licensor's or supplier's warranty with the Products supplied and you should refer to the relevant documentation supplied with the Product or Service in this regard. (If applicable, a Returns Policy may also set out procedures applicable to repairs or replacement of defective Products delivered.)

Your rights of repair or replacement of any Products or any part or parts thereof which are found to be defective will (except where agreed otherwise) not apply where:

  1. Products have been repaired or altered by persons other than the manufacturer, us or any authorised dealer;
  2. Defects are due (wholly or partially) to mistreatment, improper use or storage or maintenance or installation, or failure to observe any manufacturers' instructions or other directions issued or made available by us in connection with the delivered Products.

CONSENTS, CUSTOMS DUTIES & EXPORT

If any licence or consent is required for your acquisition, delivery or use of the Products, you shall obtain such licence or consent at your own expense and if necessary produce evidence of having done so to us.

Products licensed or sold to you under these Terms may be subject to export control laws and regulations in your country or in the country from which they are to be shipped, delivered or used. You shall be responsible for complying with any such laws.

Where Products over a certain value are shipped from outside the European Economic Area (EEA) (for example where their value is deemed to be in excess of your personal import allowance), you may be subject to customs charges, import duties and taxes, levied when the Product reaches your specified destination. Any such additional charges for customs clearance or import duties or taxes must be met by you. You should contact your local customs office for further information on customs policies or duties.

NOTICES

If you wish to contact us for any reason in connection with these Terms you may do so using the contact details set out in clause 1.4 above.

PERSONAL INFORMATION AND YOUR PRIVACY

We comply with all data protection laws and will use data which could be used to identify you personally ("Personal Data") only as stated below:

Marketing and administration in connection with the sale and support of its CADCAM products and services. We will show the information you provide to such of our employees as need to see it and we may send it to an authorised representative of Delcam operating in your country. You have a right to ask for a copy of the information we hold on you at any time and to have that information corrected if it is inaccurate. Please email marketing@delcam.com

In relation to security of orders that you place with us Delcam do not process or retain your credit card data. Card details are handled by the Barclays ePDQ service.

GENERAL

You may not transfer your rights under these Terms to anyone else without our prior written consent.

You recognise that there may be circumstances outside our reasonable control which would prevent us from providing you with the Products or Services which you have ordered. Circumstances beyond our reasonable control may include (but are not limited to) any act of God, war, riot, civil commotion, government action, explosion, fire, flood, storm, accident, strike, lock-out, trade dispute or labour disturbance, breakdown of plant or machinery, interruption in the supply of power or materials. In such cases, whilst we will do our best to fulfil your order, we cannot be responsible for failure or delay in doing so and in such event we may elect to cancel your order and refund any payments made. You may request that your order be cancelled if it has not been fulfilled within 30 days of having been made.

These Terms set out all of our obligations in relation to of provision of Products and Services to you under any accepted order. These Terms prevail over any other terms or conditions referred to elsewhere or otherwise implied. We reserve the right to modify these Terms from time to time and any order will be subject to the Terms that are in place at the time that your order is accepted.

No, delay by either you or us in enforcing any of these Terms shall restrict the rights that either of us has under them.

No waiver of any term or condition of these Terms shall be effective unless made in writing and signed by us.

If a court of competent jurisdiction finds that any provision or portion of these Terms to be illegal, unenforceable, or invalid the remainder of these Terms (to the fullest extent permitted by law) will continue in full force and effect.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by English Law and we both agree to the non exclusive jurisdiction of the courts of England over the Terms and any matter related to them, and all proceedings shall be conducted in English.